- Domestic orders over one pound, including all Dollup Case orders, are shipped USPS Priority Mail, which includes tracking. Orders under one pound may be shipped via First Class Mail.
- Shipping fees are non-refundable.
- Dollup Beauty is not responsible for orders placed with incorrect addresses.
- Alternative shipping methods are available upon request. Please inquire for details.
- International shipping is available for a $20 flat rate.
- At this time, we are not able to provide tracking outside of the U.S. International orders will receive a tracking number that will track until the items reach U.S. Customs.
Not completely satisfied with your products and need to make a return? Dollup Beauty is here to help. We pride ourselves in going above and beyond for you, our valued customer, and hope you have an excellent shopping experience shopping with Dollup Beauty. Our return policy puts you, the customer, in control and provides you with a quick and easy process.
Returnable items are accepted up to 30 days after the original date of purchase for unused products. If your return meets this criteria, please follow the following steps:
- Initiate the return process by simply emailing firstname.lastname@example.org for return authorization instructions. Contact our customer service first for this authorization, as unauthorized returns will incur a 15% restocking fee. All returns received outside the 30 day return period will be subject to a $5.99 restocking fee.
- Dollup Beauty will gladly refund the full price of the returned product(s). We are, however, unable to refund the cost of shipping.
- Please check that the product(s) are in its original and unused form before returning them to Dollup Beauty. In addition, please track all returned items, as we are not responsible for lost or stolen items en route to our warehouse.
- Makeup products are not returnable unless they are unopened and unused.
- Lastly, let us know how we can better serve you in the future! We look forward to serving you in this process.